Refund policy
Return Policy - Changla Sourdough
At Changla Sourdough, we are committed to providing you with the finest baked goods and ensuring your satisfaction. If you have any concerns about your purchase, please review our return policy below:
Refunds: Refunds will be considered and approved after you, the client, submit a refund claim to us and it is approved by our team. We understand that sometimes situations arise where a refund is necessary, and we're here to assist you. Please note that refunds will be processed based on the approval of your refund claim.
Eligibility for Refund: To be eligible for a refund, your item must meet the following criteria:
- Refund Claim: You must submit a refund claim to us at info@changlasourdough.com for consideration and approval.
- Item Condition: The item must be in the same condition as when you received it.
- Proof of Purchase: You'll need to provide proof of purchase along with your refund claim.
Return Process: If your refund claim is approved, we will provide you with specific instructions on how and where to return the item. Please note that returns sent to us without prior approval will not be accepted.
Exceptions: Certain items may not be eligible for refunds or returns. This includes perishable goods (such as food items), custom products (special orders or personalized items), and personal care goods (like beauty products). Additionally, we cannot accept returns for hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-refundable.
Refund Processing: Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund. If approved, the refund will be processed back to your original payment method within 10 business days. Please keep in mind that the time it takes for your bank or credit card company to process and post the refund may vary.
Contact Us: If you have any questions, concerns, or wish to initiate a refund claim, please contact us at info@changlasourdough.com. We are here to assist you and ensure your satisfaction.
Please note that this return policy is subject to change without prior notice. For the most up-to-date information regarding our return policy, visit our website or contact our customer support team.
Thank you for choosing Changla Sourdough, where quality and customer satisfaction are our top priorities.